There are always subtle but distinctive reasons as to why a standard airport transfer taxi would not compare to a more refined executive journey booked through professional chauffeurs, one important factor Confidentiality! …
“Avant Chauffeurs keep secrets”
Confidentiality should be the cornerstone and a vital ingredient for any chauffeuring company. For Avant Chauffeurs st albans premier airport transfer specialist this is especially true. Our clients rely on us not only to provide professional service but upmost confidentiality when it comes to using our services, and anything that the driver may see or hear. Avant Chauffeurs conducts professional chauffeur training, to ensure that all our staff respect the confidentiality of all clients. Our fabulous clients have come to know and trust their regular Avant chauffeurs driver, which is the reason our customer attrition rate is one of the lowest for chauffeurs in St Albans, or Hertfordshire, or in fact travel the entire length and breath of the United Kingdom and the same will likely apply.
Customers continue to come back time and again because of the amazing levels of service we offer every client large or small, we live and breath by our motto…a drive defined, service by design!
Below are some golden whisper rules we literally tattoo onto the bare chests of the elite team of Avant Chauffeurs on confidentiality…so they never forget, next time you book have a peak at his chest.
Avant’s Tattoo Culture
Every Client Is a VIP
The first thing our chauffeurs understand is that every client of Avant Chauffeurs is a VIP. Peoples instant answer to which client needs confidentiality the most popular responses are obviously celebrities or famous people, however what we instil into your chauffeur, is that every customer is a VIP and deserves to have the same level of service and confidentiality that a famous celebrity would receive. Just as a celebrity doesn’t want people knowing the details about where they are going, a business person doesn’t want a potential business deal blown by a driver with loose lips.
Legal Privacy Agreements
Your chauffeur may be approached by photographers, journalists, and others to get information on who they are driving. They may even be talking to other chauffeurs from other companies. The temptation to provide that information can be great, especially when accompanied by a bribe. Every one of your chauffeurs needs to sign a non-disclosure agreement, basically a legally binding agreement prior to working for us. If they are found to have broken the NDA, they will not only be dismissed from Avant Chauffeurs, but we may actively take legal account again any such driver…lucky this has never happened.
We embed into the hearts and minds with all members of our staff, that there is no cash value on trust and to turn away any requests of information.
Beyond the Legal Eagles
Ride-A-Longs
We have seasoned chauffeurs ride with new drivers to monitor how they handle the confidentiality of the Avant Chauffeurs clients. Our long tenure industry experienced driver also dispenses advice and know how during their confidentiality training. We have been naughty on occasions having an undercover staff member pose as a client allowing us to monitor and appraise are any breaches of confidentiality.
Continual Development
We don’t stop there!… training is continuous and after the chauffeur is hired. The initial training and orientation is comprehensive, but we regularly conduct training refreshers. We keep the importance of confidentiality fresh in the minds of all of Avant’s staff, no matter how long they have been with us.
The biggest compliment we have is our returning customers…you judge for yourself book a chauffeur today.